Troubleshooting

My program crashed!

The console output of your jobs are emailed to you and stored in your working directory (eg. jobname.o11111).
Normally error messages or crashes are captured in these files. Review these files and if you are unable to debug the problem, submit a request to the service desk.
Please attach the output file and point us to where your submission script / code is stored in your home directory.

How can I change my password?

Please use this form to reset your password: https://www.eresearchsa.edu.au/eRSAUserAcctManager/default.do

Why can't I log in?

We only allow logins to our systems from the University of Adelaide, UniSA and Flinders University networks.
For networks that are outside the Universities (i.e The Internet), we can allow explicitly grant access, however you must have a static public IP address.
We cannot allow direct access from ADSL or 3G Broadband systems. If you are using an ADSL or 3G broadband system, please contact your local University ITS Helpdesk and request VPN access to a University Network.

My question isn't on this list!

If you can't find an answer to your question here, please send an email to: helpdesk@ersa.edu.au and one of our specialist staff will contact you as soon as possible.